Starting from early January, I will be involved in Managed Services within Dynamic People. I strongly believe in Managed Services and am eager to establish long-term relationships with my clients, where continuous communication, assistance, and development are indispensable in my eyes. In a true partnership, Managed Services is the driving force.
In the rapidly evolving world of cloud technologies, many clients are asking: why is it so crucial to adopt Managed Services today? Some may think that, now that we operate entirely in the cloud and updates are automatically applied, external services are redundant. In an on-premises environment, functional and technical administrators were essential to keep everything running smoothly, but why would you still need support in the cloud?
The crux of the matter lies precisely here. While the cloud promises to bid farewell to technical and functional management organizations and take advantage of cloud technology’s benefits, support proves to be vital in these situations. Continuous product releases, changing customer needs, and the demand for flexibility require an effective support model.
It’s understandable that companies don’t want to develop this expertise internally. Why train consultants specifically when you can rely on consultancy firms offering support as a service? This is where the success of your application will play a key role.
After the initial implementation of applications and successful collaborations within teams, it’s time to introduce an agile support model. Why should you embrace this? Because this way, you always have the knowledge of your environment within reach through a dedicated support team. Issues can be addressed immediately or forwarded to the vendor. Managed Services keep you updated on new releases, relevant implementations, and their impact on your architecture.
What truly contributes to your business objectives is clearly communicated. How do you implement rapid, weekly changes? Exactly, through Managed Services in an agile approach. This is where the significant advantage comes into play.
It’s reassuring for a customer to have a product owner who continues to fulfil their role after the go-live. Managed Services not only provide support in resolving issues but also ensure that you get the most out of releases. Minor adjustments, customer or user queries, can be addressed immediately instead of lingering in the queue for months. Rapid adaptation and meeting the organization’s needs are where Managed Services excel.
Ultimately, it is the cornerstone of your application’s success. With optimal service available remotely 24/7, you can focus on your business, knowing that your applications will always be supportive. Managed Services are not just a luxury but rather an indispensable link in the chain of successful applications in the dynamic world of the cloud.