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MICROSOFT DYNAMICS 365 CUSTOMER SERVICE
Deliver exceptional customer experiences with AI-powered tools, omnichannel communication, and streamlined service processes.
Deliver exceptional customer experiences with AI-powered tools, omnichannel communication, and streamlined service processes.
Is your organization struggling to provide consistent, efficient, and personalized customer service? Many businesses face fragmented communication channels, manual processes, and a lack of insights, leading to lower customer satisfaction and higher operational costs.
With Dynamics 365 Customer Service, you can transform how you support customers. Increase customer satisfaction, enhance agent productivity, and optimize service operations with an AI-driven, omnichannel solution.
Support customers omnichannel through voice, chat, email, social media, and SMS.
Predict needs and optimize service delivery with AI-powered recommendations.
Work from a unified interface with real-time insights and efficient workflows.
Use Internet of Things and AI to solve issues before customers even notice them
Scalable to your business
Support customers omnichannel through voice, chat, email, social media, and SMS.
Predict needs and optimize service delivery with AI-powered recommendations.
Work from a unified interface with real-time insights and efficient workflows.
Use Internet of Things and AI to solve issues before customers even notice them
Scalable to your business
We put people first. That’s why we believe that excellent customer service is key to business success. Microsoft Dynamics 365 Customer Service provides 80% of the required functionality right out of the box while allowing the remaining 20% to be tailored to your unique needs.
to your business needs.
for your operations.
by engaging end-users.
before, during and after implementation.
to your business needs.
for your operations.
by engaging end-users.
before, during and after implementation.
Optimize customer service, enhance agent productivity, and reduce operational costs with Dynamics 365 Customer Service.
Increase CSAT scores with faster responses and personalized support.
Efficiently handle customer interactions and issues with AI-driven tools and a unified interface.
Automate tasks and streamline processes to lower costs.
Resolve issues before they impact customers.
AI is transforming how organizations operate and improving customer service with minimal effort. With our Copilot Switched On service, you seamlessly integrate AI into your processes.
Generate personalized emails and chat responses in seconds.
Summarize customer interactions and gain actionable insights in real-time.
Automate case classification and routing to free up agents.
Predict customer needs and speed up issue resolution with AI.
Generate personalized emails and chat responses in seconds.
Summarize customer interactions and gain actionable insights in real-time.
Automate case classification and routing to free up agents.
Predict customer needs and speed up issue resolution with AI.
Let’s hear
Dynamic People has shown in recent years that they can advise us well on process optimization. They have the knowledge to implement, integrate and optimize all Microsoft applications within the Cloud. ”
Microsoft 365 Works effortlessly with your trusted office apps: Outlook, Excel and Teams.
Do you have questions about Dynamics 365 Customer Service and need a quick answer? We’ve compiled all the frequently asked questions for you below. Can’t find what you’re looking for? Don’t hesitate to give us a call, we’re happy to help!
Can Dynamics 365 Customer Service integrate with our existing CRM?
Yes, the solution supports seamless integration with various CRM systems.
How does AI help my customer service team?
AI automates tasks, provides insights, and helps agents resolve issues faster.
Is Dynamics 365 Customer Service suitable for small businesses?
Absolutely! The solution is scalable and can be tailored for businesses of all sizes.
