A service organization (with a primary focus on maintenance and repair activities) largely depends on customer satisfaction.
If you have the capacity to be proactive, you increase your employees’ productivity and overall customer satisfaction (OCS). At Dynamic People, we know all about how this works. Because it’s exactly what we do for our customers. Microsoft Dynamics 365 for Field Service makes us and you as effective as we can be.
Microsoft Dynamics 365 for Field Service
There are a lot of field service applications available for scheduling technicians and field service employees, but not all of them can be connected to your CRM system. That means doing things twice, which isn’t helping you improve your efficiency. It slows things down exactly where you need to shine – because response time is something that you can use to give you an edge over the competition – and it increases the risk of error.
Field Service gives you everything you need for tracking, routing, planning of Service Level Agreements, and more. It is a user-friendly package for both the planning department and the people in the field. And it can stand up to the leading packages in the market. Field Service’s big strength is that it fully integrates with Microsoft Dynamics 365 – in fact, it becomes a component of that package.
Field Service is an absolute must for any service organization that puts the client first.
Microsoft Dynamics 365 for Customer Service
Customer expectations only go in one direction: up. They want fast, relevant answers on every channel, even on the road. You can stand out with Microsoft Dynamics 365 for Customer Service. Built-in intelligence puts faster and more personal service in your hands, and makes sure your organization learns from every customer interaction. You keep improving with data and intelligence that transforms your services and reduces costs. Microsoft Dynamics 365 for Customer Service lets you build lifelong customer relationships.