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Microsoft Dynamics 365 Customer Service

What is Microsoft Dynamics 365 Customer Service?

Microsoft Dynamics 365 Customer Service is an essential tool for every service organization. By giving you a 360° view of your customer, including history and preferences, you can adjust your service proactively and move with your customer’s changing needs. So you can personalize your interaction, to get maximum customer loyalty.

With Microsoft Dynamics 365 Customer Service, all customer information is saved centrally. So you and your customers have all the information you need to make the right decisions fast and provide the right support. The visual interfaces reduce the handling time of service calls considerably. You increase your effectiveness while you increase customer satisfaction.

The user interface provides role-specific functionality for your support employees. The system uses machine learning and advanced analysis algorithms to accelerate decision-making and increase the effectiveness of your service department. The dynamic interface directs and assists your support engineers through every action and interaction.

Helping help your customers

Dynamics 365 Customer Service makes it easier for your employees to keep meeting your customers’ increasingly demanding expectations. Intelligent processes point your people to the right action every time.

Intelligent service

Offer the service your customers expect by giving them the information they need at the right moment every time.

The advantages of Dynamics 365 Customer Service:

  • Increases the effectiveness of your service organization.
  • Increases customer satisfaction and creates customer loyalty.
  • Supports self-service options.

You don’t suddenly have to change everything or get rid of the good things from your old approach, because it is complementary and easy to integrate with other apps and services you are already using. Microsoft Dynamics 365 Customer Service offers your service people the tools and knowledge they need to provide their support faster than ever and consistently. Exactly in line with the SLA and the needs of your customers.

Does this sound like a product

your business?

If your customers demand high-level service, Dynamics 365 Customer Service can help you optimize your service and boost your performance to the maximum.