Dynamics 365 Customer Engagement
Information about D365 Customer Engagement
Dynamics 365 Customer Engagement is a cloud-based customer relationship management (CRM) platform from Microsoft. It enables organizations to centrally manage and analyze customer interactions and data, helping them understand their customers and make better decisions. With functionalities such as sales automation, customer service management and marketing automation, Dynamics 365 Customer Engagement enables organizations to increase customer satisfaction and improve efficiency.
Use Customer Insights to stay ahead of the competition
Internet has made the world transparent. Company secrets no longer exist and Consumers become assertive more and more. If you want to bind customers, you will have to pay attention to the wishes and needs of your customers and use customer insights as the basis for every promotion.
If you recognize that your sales, marketing and customer service team are still working in different systems, you keep data in different places, you will also understand that there is no clear perspective about who your customer really is. You will only get this insight with a CRM system that supports your customers and your processes and is tailored to your industry.
Efficient and Effective
A CRM system lets your staff work faster, let them recognize opportunities and prioritize. Insights into the customers and their needs offers the possibility to realize a customized customer experience. With modern tools you make communication available on any device and channel. Start with CRM today and discover what Microsoft Dynamics 365 Customer Engagement can do for you.
For Sales, Marketing and Service
With the apps in Dynamics 365 Customer Engagement you can capture all data that is needed to realize a complete customer profile in one system. You can optimize your Sales, Marketing and Service, exceed customer expectations and create new opportunities.
Dynamics 365 Customer Engagement Apps
The Big Picture
Sales, Marketing and Service never operate alone in a company. Since the start, Dynamic People always looks at the big picture and makes the necessary cross-connections. This way we optimize business processes with integrated solutions. And we look further than just the CRM. The Dynamics 365 platform with the Power Platform is a total solution with the possibility of creating a central ERP and CRM software environment.
Bring your Sales, Marketing & Service back in line? Start your CRM system today. We are happy to discuss the options for your company.